PinHire Privacy Policy

PINCLER TECHNOLOGIES PRIVATE LIMITED, 3, 1st Floor, Byadarahalli, Viswaneedam Post, Magadi Road, Yeshwanthpur Hubli, Bangalore - 560091, Karnataka, India (“we”, “us”, “our”) decides how your personal data on PinHire is used. Under India’s Digital Personal Data Protection Act, 2023, we are the “Data Fiduciary” (the one who decides how the data is used) and you are the “Data Principal” (the person the data is about).

This policy covers the PinHire pages at www.pincler.com/pinhire, the PinHire test and the emails we send about PinHire. The rest of pincler.com has its own privacy policy.

When you create an account, you agree that we can use your personal data as this policy explains. Where Indian law allows it, we also use some data without your consent. For example, we may do this to keep tax records or to answer a lawful request from the government. You can withdraw (take back) your consent at any time (see Your rights).

Practice lab answers are checked when you submit them, but we do not save them on our servers.

The test must be fair for everyone, so the test is monitored:

• During the skill check and the 60-minute test, we watch for signs of cheating, such as leaving the test page, copying or taking screenshots.
• A PinHire reviewer watches the webcam video that you send for Part 3.
• We test your live build and keep the results.

The test page does not turn on your camera or microphone. It does not record your screen. You record the 60-second video yourself and send us a link to it.

We use these records only to keep the test fair and to check results. A person at PinHire looks at the records before we cancel a score or close an account. We do not share how our checks work, because that would make them weaker.

We share only what each service needs to do its job:

• Razorpay (Razorpay Software Private Limited, India) handles our payments. When you pay, Razorpay gets your name, email and phone number (filled in on the payment form), an internal account number and the amount. Your card, UPI or bank details go straight to Razorpay. We never see or store your full card number, CVV, UPI PIN or bank password. Every PinHire page loads Razorpay’s payment script from Razorpay’s servers. So Razorpay also gets your IP address and browser details when you visit.
• Twilio (Twilio Inc., USA) sends our emails. It gets your name, your email address and the content of each email.
• DigitalOcean (DigitalOcean, LLC, USA) hosts our website, servers and database. Your data is stored on its servers.
• Our email inbox provider stores the emails you send us. It also stores the sign-up and payment alerts that our team receives. These alerts have your name, email, phone number, PinHire ID and payment IDs.
• Google Fonts (Google LLC, USA). PinHire pages load their fonts from Google’s servers. So Google gets your IP address and browser details. We do not send Google your account data.
• Microsoft Clarity (Microsoft Corporation, USA). Most PinHire pages use Clarity to show us how people use the site, so that we can make it easier to use. It records the pages you view, your clicks, scrolling and mouse movement. Microsoft also gets your IP address and browser and device details. Clarity never records what you type into forms. When you are signed in, it also hides all the text on the page, so its recordings do not show your name, email, PinHire ID or scores. Clarity does not run on the test, practice lab, handbook, prep guide, password reset, email confirmation and admin pages. Clarity sets two cookies (see section 6). Microsoft’s privacy statement applies.
• GitHub (GitHub, Inc., USA). Builder Pass holders get a link to the starter kit on GitHub. If you open it, GitHub’s own privacy policy applies. We do not send GitHub your data.
• Your video service. You choose where to keep your Part 3 video (Loom, YouTube or Google Drive). That service’s privacy policy applies to the video. We store only the link. If you pass and turn on sharing, we also send the link to partner startups, and anyone with the link may be able to watch the video.
• WhatsApp. If we message you on WhatsApp about your score or interviews, WhatsApp’s privacy policy also applies.
• Partner startups, only if you pass the test and turn on sharing (see section 5). Some partner startups are in Dubai (UAE), so your profile and your video link may go outside India.
• People at Pincler who run PinHire, such as the reviewers who watch test videos and our support team, when they need it for their work.
• Government and courts, when the law requires it, or to stop fraud, protect people’s safety or defend legal claims.
• A new owner. If our business is sold or merged (joined with another company), your data may move to the new owner. The new owner must protect it as this policy says.

Data outside India. Some of these companies are based outside India. So your data may be stored or processed outside India, as Indian law allows.

We do not sell your personal data, and we do not use it for advertising.

Your profile is private. We share it with partner startups only if both of these are true: you passed the test (your best score is 85 or more out of 100), and your profile sharing is on.

If both are true, our team sends these details to partner startups:

• your name and PinHire ID;
• your email address and mobile number;
• your profile details: headline, preferred location, skills, LinkedIn link, portfolio link, “about you” text, and a GitHub link if your account has one;
• your scores: your skill check score, your best test score and your live build score;
• the link to the 60-second video that you recorded and uploaded for Part 3 (on Loom, YouTube unlisted or Google Drive), and whether a PinHire reviewer has approved it yet.

We do not send them your password, your roll number or PAN characters, your test answers or your payment details.

You can turn sharing on when you sign up, and turn it on or off at any time on your profile page. When you turn it off, we stop sending your profile and your video link to partner startups. We cannot take back details that a startup has already received. Each startup is responsible for how it uses those details. Once your score is final, you can also delete your video or make it private on your video service. Then the old link stops working.

If you turned sharing on before 29 October 2026, we add your video link only after you turn sharing off and then on again on your profile page.

PinHire’s own code does not set cookies. PinHire pages do not use advertising trackers. We use your browser’s storage only to make the website work:

• Local storage. It keeps your sign-in token, so that you stay signed in on this browser. It also keeps a copy of your account details, such as your name, email, phone number, roll number or PAN characters, plan and scores. Both are deleted when you sign out. If you change the light or dark theme, local storage also keeps that choice until you clear your browser data.
• Session storage. It is only for the current tab. It is deleted when you close the tab. It keeps items that are needed only for a short time. For example: your answers in progress during a test or in the practice lab, your latest skill check result, and the email you typed on the sign-in page.

Microsoft Clarity cookies. On the pages that use Clarity (see section 4), Clarity sets two cookies: _clck keeps a random ID for your browser for up to 1 year, and _clsk links the pages you view in one visit and lasts 1 day. Microsoft may also set its own cookies on clarity.ms. You can block or delete cookies in your browser settings. Microsoft’s privacy statement explains how Microsoft uses this data.

On a shared computer, always sign out when you finish. Razorpay’s payment script and Google Fonts may store or read their own data under their own policies.

• Account data (your account, profile, the emails we sent you and security records): while your account is open. To delete it, email support@pincler.com and we will delete it, unless the law needs us to keep it.
• Invoices and payment records: for as long as Indian tax law requires, and at least 6 years.
• Test records (answers, scores, video links, live build results and monitoring records): for as long as your score stands (stays valid), so that we can check or explain a result.

When we no longer need data, we delete it or make it anonymous. We may keep data longer if the law requires it or if we need it for a legal claim.

• Every PinHire page uses HTTPS, so data between your browser and PinHire is encrypted.
• We store passwords only in a scrambled form that cannot be turned back into your password. Sign-in tokens and the links in our emails are also stored only in scrambled form.
• Only people who need your data for their work can see it.
• Your full card number, CVV, UPI PIN and bank passwords never reach our servers.

No system is perfectly secure. If a personal data breach affects you, we will tell you and the Data Protection Board of India, as the law requires.

Under the Digital Personal Data Protection Act, 2023, you have these rights:

• Access: ask for a summary of the personal data we have about you, what we do with it, and who we shared it with.
• Correction: ask us to correct, complete or update your data. You can change your profile details yourself on your profile page.
• Erasure: ask us to delete your data. We will delete it, unless the law requires us to keep it (for example, invoices for tax).
• Withdraw consent: you can withdraw your consent at any time, as easily as you gave it. To stop sharing your profile with partner startups, turn sharing off on your profile page. To withdraw all consent, ask us to close your account. This does not change what we did before. Without some data, such as your email address, we cannot run your account.
• Grievance: complain to our Grievance Officer (see section 11). If you are not happy with our answer, you can complain to the Data Protection Board of India. The Board takes complaints online.
• Nominate: name another person to use your rights for you if you die or cannot act for yourself, for example because of illness.

The law also asks you to give true information, not to pretend to be someone else and not to make false complaints.

Email support@pincler.com from the email address of your PinHire account. Write your PinHire ID (the Candidate ID on your profile page) and what you want us to do. It is free.

We may ask you to prove who you are before we act. We will confirm within 48 hours that we received your request. We will answer it within 30 days.

If you have a complaint about your personal data or about PinHire, write to our Grievance Officer:

Avinash RM, Grievance Officer
PINCLER TECHNOLOGIES PRIVATE LIMITED
3, 1st Floor, Byadarahalli, Viswaneedam Post, Magadi Road, Yeshwanthpur Hubli, Bangalore - 560091, Karnataka, India
Email: support@pincler.com (please write “Grievance” in the subject)
Phone: +91 9631587 362280

We will confirm within 48 hours that we received your complaint, and we will resolve it within 1 month. If you are not happy with our answer, you can complain to the Data Protection Board of India. The Board takes complaints online.

PinHire is only for people who are 18 or older. When you sign up, you confirm that you are 18 or older. We do not knowingly collect personal data from anyone under 18. If you think a person under 18 has made an account, email us and we will delete it.

We may update this policy. We will post the new version on this page with a new effective date. If a change is important, we will also email you. Where the law requires it, we will also ask for your consent again.